Shipping policy

Shipping Policy

At Unique Traces, each order is carefully prepared and packaged with attention to detail to ensure that your items reach you safely and in excellent condition.

Order Processing

All orders are shipped from Portugal.

Orders are normally processed and handed over to the shipping carrier within 1–3 business days after the order has been placed.

Shipping Destinations

I offer worldwide shipping.

Shipping Carrier and Tracking

I generally use CTT, the Portuguese postal and logistics service, for shipping. Once your order has been dispatched, I will provide you with the tracking number associated with your shipment.

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • The destination of the order; and
  • The total weight of the items included in the order.

Shipping charges are calculated according to CTT’s location and weight-based rates, structured into the following primary weight categories:

  • Under 1 kg
  • 1–2 kg
  • Over 2 kg

The final shipping cost applicable to your order will be displayed at checkout before payment is completed.

Delivery Times

Delivery times depend on the destination country and the shipping service selected. The 1–3 business day period refers to order processing and dispatch, not the delivery time.

Fragile and Ceramic Items

All of the products are handmade ceramic pieces and therefore require particular care during transportation.

I carefully pack every piece using appropriate protective materials designed to minimize the risk of damage during transit. Packages containing fragile items are also appropriately identified as fragile where applicable.

Damaged or Broken Items

Upon delivery, I strongly recommend inspecting the package and its contents in the presence of the carrier whenever possible.

If the package or the item inside appears to be damaged, please:

  1. Take clear photographs of the exterior of the package before opening it, including the shipping label.
  2. Take photographs and/or video of the packaging materials and the damaged item.
  3. Request to be added "Damaged" label or notes to delivery document.
  4. Keep all original packaging materials until the matter has been resolved.
  5. Contact us as soon as possible and provide the relevant photographs or other evidence.

This documentation may be required to initiate a claim with the shipping carrier and to determine the appropriate resolution.

If your order arrives damaged, please contact me as soon as possible with photographs and any relevant delivery documentation. I will assist you with the resolution and, where appropriate, initiate the necessary process with the carrier and the process of refund. 

Customs, Duties and Import Charges

For international orders, the recipient may be responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country, where applicable.

These charges are determined by the customs authorities of the destination country and are outside our control.

Customers are responsible for ensuring that they are able to receive imported goods in their country and for complying with any applicable local import requirements.

Incorrect or Incomplete Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

If an order is returned to me because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be sent again.

If you notice an error in your shipping address after placing an order, please contact me as soon as possible. 

Contact

If you have any questions regarding shipping or your order, please contact me through ulviyealizade@gmail.com before or after placing your order. I will be happy to assist you.

Thank you for supporting Unique Traces and my handmade work.